Terms & Conditions — Shakes

For assistance please contact us at store@givemeshakes.com

We’re available Monday to Friday 9am-5pm excluding public holidays.

As we are a small team we aim to respond to all online enquiries within 1-3 business days. We appreciate your patience in us responding to these enquiries.

SHAKES accepts all major credit and co-branded debit cards through the Shopify Online Secure Payment Gateway. These include AMEX, Mastercard, Visa.

Payments made through digital wallets including Apple Pay, Google Pay and Shop Pay are also accepted.

Afterpay is available at checkout. 

Store Returns.

SHAKES inspects its products carefully before they leave the store premises on all items dispatched.

We do not offer refunds on in store purchases unless goods are deemed faulty. We do NOT offer refunds, exchanges or store credit for change of mind. Please keep your receipt as proof of payment.

SHAKES must be notified of any possible faults for approval of refund, exchange or store credit, within 14 days and prior to the return of the goods. Please contact SHAKES with a brief explanation of the fault or damage and clear images of the fault or damage. Each claim will be considered on a case by case basis in liaison with the manufacturer. If the product is deemed faulty or damaged we will arrange for a replacement. If a replacement is not available you will be eligible for a store credit or a refund. Store credits can be used in store, and are valid for 12 months from the date of issue.

In store returns must be arranged within 14 days of purchase and returned to our physical location during store opening hours.

Returns Process for Faulty Goods - Returns by Courier.

If you need to return an in store or online purchase via courier (for domestic customers) please email us at store@givemeshakes.com within 7 days. If the product needs to be returned we will provide a return shipping label. Returns are accepted at the discretion of our returns department. 

Returned products must be in “as new” condition with all original tags, labelling and packaging intact.

All footwear must be returned in its original, undamaged condition with no signs of wear, including marks or scratches on the soles. Returns must include the original shoe box, which must also be in its original, undamaged condition. The shoebox must also be protected during transit by an outer shipping box.

Returned items deemed worn, untagged, washed or damaged by our returns department will be sent back at your expense.

Items returned without approval will be returned to you at your expense.

The ROGUES GALLERY items are Final Sale items and are not eligible for return or exchange under any circumstance unless faulty.

Please note that we do not offer refunds for items that don’t fit or for change of mind for in store purchases. We are happy to provide additional measurements and advice to assist with your decision making. Please email us at store@givemeshakes.com for any added assistance.

If you believe you have received an item different to the one you ordered, please email store@givemeshakes.com as soon as possible. Please include your order number and a photo of the incorrect item.

Due to customers not being able to try on goods in our retail store, our policy for goods purchased online differs from items purchased from the retail store. 

Returns are accepted on full-priced items only within 5 days for a credit note or full refund. Our returns department must be contacted for prior approval to initiate the return process at store@givemeshakes.com

The return shipment must be arranged within 5 days of our customer's receipt of goods. The return shipping will be at the customer's expense.

We expect that a reliable, fast and trackable shipping service is used for return shipments, which is the customer’s responsibility. We cannot be held responsible for items lost or damaged in transit.

A full refund will be given once the goods have been received and checked by our returns department. Please allow up to 10 working days for the refund to show on the original method of payment. As we are unable to offer exchanges on international returns, for a different item please place a new order.

Order Cancellations and Amendments.

If an online order has already been placed or processed we cannot cancel or amend the order.

To protect our customers, we are unable to change or intercept packages for redirection once they have been sent.